Return Policy

1. Returns

Refunds Permitted: We accept returns only if the product you received is damage (for damage issue customers have to email or contact us on the same day of delivery ) only then refund will be applicable otherwise we cannot offer you a refund .
Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.
Only regular priced items may be refunded. Sale items are non-refundable.
To follow-up on the status of your return, please e-mail us at : info@himalayarudraksh.online

2. Exchanges

We only exchange goods if they are defective or damaged . In circumstances where you consider that a product is defective, you should promptly e-mail us at: info@himalayarudraksh.online with details of the product and the defect. You can send the item you consider defective to:

Opposite Prem Nagar Ashram, 2nd Floor
Himalaya rudraksh anusandhan Kendra,
Ranipur More, Haridwar(249401),
Uttarakhand, India

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect or not. If you are eligible, we will send you a replacement product.

3. Exceptions

Some items are non-refundable and non-exchangeable.

4. Shipping

To return the item you purchased, please mail it to:

Opposite Prem Nagar Ashram, 2nd Floor
Himalaya rudraksh anusandhan Kendra,
Ranipur More, Haridwar(249401),
Uttarakhand, India

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.